Arthur Rutenberg’ s reputation has been built on quality and delivering excellent customer satisfaction. We go to great lengths to that end. Customer satisfaction just doesn’t happen it takes a detail game plan to deliver consistent quality in every custom home we build. The first step is our use of top grade materials from national recognized suppliers. These products have been designed and tested to deliver the level of customer satisfaction we demand.
For most, the next step is by far the most important, which is visiting our Lake Norman model home in Verdict Ridge, at 2208 Pine Valley Drive Denver. Arthur Rutenberg model homes are the standard of quality upon which all of our homes are built. We state in writing in our Building Agreement that their home, “will have craftsmanship equal to or better than the model.” That’s a standard customers can see and touch! We feel so strongly about customer satisfaction that part of our written credo found in our homeowners manual states; “If, within 10 years of the closing of your new home, a problem occurs which you believe is the result of a defect in original workmanship or materials, we want to hear from you. We will inspect the problem, and if we agree, we will correct it without charge.”
To gauge satisfaction we have an independent research firm question our customers at multiple points throughout the process to insure satisfaction. We educate our customers about their custom home with scheduled orientations so they understand the level of quality we deliver.
The bottom line is that in today’s competitive market Arthur Rutenberg Homes delivers constant customer satisfaction with every home we build.